Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the part came with a Phoenix Digital Solutions Limited security / part control sticker affixed, this must not be removed. If a part is returned to us with a tampered sticker or with the sticker removed, we will not refund you.
Some parts come with a 90 day warranty where you can use the item in your machines for 90 days and if the item we send you fails, you will need to return this faulty part to us for testing in our lab, if our test results show that the part has failed, we will issue a replacement or refund for the item. We affix security tracking labels to some of our items, this serial number is entered into our parts database and it must match the part we sent to you, it must not be damaged or defaced and if the part had a security sticker on it, it must be returned with it. Warranty is voided if this label is damaged or has been removed.
Additional non-returnable items:
Used consumable items will not be refunded.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any part you send back to us MUST contain a copy of the original invoice so we can process the return correctly.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: tns (returns), Peter Lane, York, YO1 8SU.
To return your product, you should mail your product to: tns (returns), Peter Lane, York, YO1 8SU.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please package the item properly and photograph and email us an image. If an item is damaged in shipping caused by bad packaging, you will be liable for the item and will not receive a refund.